Privacy policy

                                                                 Privacy Policy

Effective Date: 13-11-2025
Last Updated: 13-11-2025

1. Introduction

This Privacy Policy outlines how Zaradrus Technologies Private Limited ("Company", "we", "us", or "our") collects, processes, uses, discloses, and safeguards your personal data when you access or use our services through our website, mobile application, or any other digital platform owned or operated by us (referred to collectively as the “Platform”). By accessing or using the Platform, you acknowledge that you have read and understood this Policy and agree to be bound by it. If you do not agree, you must not use the Platform. This Policy applies regardless of whether you are a first-time visitor, a registered customer, or a vendor engaged through the Platform. It also applies to data collected through offline interactions that are subsequently integrated with our systems.

 

1. Scope of Application: This Policy applies to all users, including but not limited to:

1. Customers using the Platform to book services;
2. Vendors and service professionals registered on the Platform;
3. Visitors who access or browse the Platform;
4. Individuals whose data is processed indirectly (e.g., children featured in marketing content with appropriate consent). It covers both automated and manual methods of data collection and includes data collected through digital, verbal, or physical interactions related to our services.

 

1. Types of Data We Collect: We collect various categories of data:

1. Personal Identifiable Information (PII): This includes your full name, phone number, email address, residential or service address, and government-issued ID when necessary.
2. Demographic Information: Such as age, gender, occupation, and service preferences.
3. Transactional Data: Including service bookings, payment methods, transaction history, assigned vendors, and communication during service.
4. Device and Technical Data: Such as IP address, browser type, device identifiers (IMEI, MAC address), cookies, and usage logs.
5. Location Data: If granted, we access geo-location data for service assignment and tracking.
6. Sensitive Personal Data: Includes health-related data for wellness services, biometric data for verification, and photographs/videos of minors, collected with explicit consent.

 

1. Lawful Basis for Processing: We process personal data on several lawful grounds:

1. Consent: For marketing communications, push notifications, or location-based services.
2. Contractual Necessity: To fulfill service bookings or vendor engagements.
3. Legal Obligations: For tax compliance, fraud prevention, or responding to law enforcement.
4. Legitimate Interests: For improving services, platform security, user analytics, or internal operations, provided such use does not override user rights.

 

1. Use of Personal Data: We use your personal data to:

1. Register and verify your account;
2. Facilitate service delivery and scheduling;
3. Process transactions and payments;
4. Communicate service updates, delays, or cancellations;
5. Customize and personalize your experience;
6. Improve Platform functionality, performance, and security;
7. Send surveys, offers, and marketing content (if you opt-in);
8. Conduct internal analytics and performance assessments;
9. Enforce legal agreements and comply with regulatory requirements.

 

1. Consent to Communication

By using the Platform, you authorize us, our affiliates, and service providers to contact you via SMS, email, WhatsApp, app notifications, or phone for service-related communication. We may contact you post-service for feedback or resolution of disputes. Communication metadata (timestamps, IP logs, device data) may also be collected and used for operational purposes. You may opt-out of non-essential communication at any time.

 

1. Sharing Data with Vendors

To fulfill services, we share your relevant information with the assigned vendors or service professionals. This includes your name, contact details, address, booking details, and special instructions. Vendors are strictly bound by non-disclosure, non-solicitation, and confidentiality agreements. They are not permitted to retain, misuse, or store customer data beyond the engagement.

 

1. Internal Access and Affiliates

Only authorized employees and internal teams with role-based permissions can access your data for service fulfillment, customer support, escalations, and auditing. Data may also be shared with subsidiaries or affiliated companies for operations, reporting, or compliance purposes, all under strict confidentiality agreements.

 

1. Third-Party Processors

We engage verified third-party processors for payment services (e.g., Razorpay, Stripe), communication tools (e.g., Twilio, WhatsApp), analytics, and cloud storage. These providers have binding data protection agreements and may not repurpose your data. We may anonymize or pseudonymize data before sharing where feasible.

 

1. Legal and Regulatory Disclosure

We may disclose your personal data if required by law, court order, or government request, or if necessary to enforce our rights, investigate suspected fraud, or prevent harm. All disclosures are limited to what is necessary and are done in compliance with applicable laws.

 

1. Data Retention

Your data is retained for as long as your account is active. Upon deactivation, we retain necessary records for up to seven years, or as required under applicable tax or compliance laws. Backup data may take longer to purge. We maintain deletion logs and records for audit purposes.

 

1. User Rights: You have the right to:

1. Access the personal data we hold about you;
2. Request correction of inaccurate or outdated data;
3. Request deletion of your data (subject to legal exceptions);
4. Withdraw consent or restrict certain processing;
5. Object to profiling or automated decision-making;
6. Request data portability in a machine-readable format. To exercise any of these rights, email us at [Insert Email]. We will respond within 15 business days.

1. Refusal to Share Data

If you decline to provide essential data required for service or legal compliance, we may be unable to deliver our services, and your access to the Platform may be restricted.

 

1. Cookies and Tracking Technologies

We use cookies to maintain sessions, improve user experience, track engagement, and deliver relevant content or ads (only with your consent). You can manage or disable cookies via your browser. Disabling may affect Platform functionality.

 

1. Account and Data Deletion

You may request deletion of your account by writing to us at [Insert Email]. We will process this within 14 working days. Once deleted, your data will no longer be accessible, but necessary transaction records will be retained as required by law.

 

1. User-Generated Content

If you post reviews, feedback, or any content on our Platform, it may become publicly visible. Such content must not violate any third-party rights or applicable laws. We disclaim liability for misuse of publicly visible information.

 

1. Business Transition

In the event of a business merger, acquisition, or sale of assets, your data may be transferred to the new entity. The new entity will honor this Policy or notify you of any material changes.

 

1. Data of Minors

We do not knowingly collect data from individuals under 18 without verifiable parental consent. Any media content involving minors is published only after obtaining signed parental approval. If we discover unauthorized data, it will be deleted promptly.

 

1. Vendor Obligations and Compliance

Vendors are contractually required to safeguard all customer data, respect privacy, and avoid misuse of information. They must adhere to all clauses on data confidentiality, limited use, and non-contact post service. Violations can lead to termination and legal liability.

1. Data Security

We implement industry-standard security measures such as SSL encryption, secure cloud infrastructure, access logs, and role-based permissions. Regular audits, penetration testing, and breach detection protocols are in place. In the event of a breach, we will notify affected users in accordance with applicable laws.

 

1. International Transfers

All personal data is stored and processed within Indian jurisdictions. If you are accessing from outside India, you agree to transfer and processing within India, subject to local laws and applicable safeguards.

 

1. Changes to the Policy

We may update this Policy from time to time to reflect changes in laws, technology, or business operations. Significant changes will be notified through email or app alerts. Continued use of the Platform indicates acceptance of the revised Policy.

 

1. Grievance Redressal: For complaints, data access requests, or disputes, contact:

Grievance Officer: Shreyanshu
Designation: Co-Founder
Email: shreyanshu@myjinny.com
Phone: 9914601007
Postal Address: HQ27 sector 27 Gurugram

We aim to resolve all queries within 15 business days in accordance with the IT Rules and applicable data privacy laws.